Reception Team

Sharon Scarratt


Biddulph born and bred, Sharon is one of the friendly faces who will greet you in reception. As well as her reception duties, Sharon deals with our accountancy tasks and has the unenviable job of trying to keep track of our receipts! Sharon has two wonderful boys, Mason and Matthew, and is studying to achieve further accounting qualifications. 

3 words to describe Sharon: intuitive, sympathetic, and calm
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Laura Smith


Laura joined Blue House in 2009 as one of our lovely reception team. She organises all of the booster reminders and has the dubious pleasure of being in charge of our clinical waste! She has a Jack Russell-type dog called Hughey, who came in to us as a stray and never left! Laura is very creative, full of ideas and always has a new project on the go.

3 words to describe Laura: alternative, cheerful and ditsy
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Marcia Titterton

Receptionist and winner of the Petplan Veterinary Award 2015 for Insurance Advisor of the Year

Marcia joined Blue House in 2010 as maternity cover, and has been here ever since.  Marcia is our award winning insurance guru and deals with all of our insurance claims (helped by Racheal and Jackie). She is also a dab hand at product displays and our "go-to" whenever we need to organise stock in reception! Marcia has numerous horses and chickens courtesy of her son and his livery yard. 

3 words to describe Marcia: mothering, organised and understanding
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Kristen Lorimer


Kristen recently made the move from client to staff, originally joining Blue House in 2014 to cover Sharon’s maternity leave. Kristen has two children,Maggie and William, a Staffie called Treacle, cats called Tink and Harry, and a rabbit called Smudge.

3 words to describe Kristen: loving, thorough and kind
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Jackie Leigh


Jackie is our newest team member on reception, starting in summer 2017. She has worked in veterinary practices before, mainly on the equine side. She is settling in well and helping with the many insurance claims we get each week.

3 words to describe Jackie: Polite, eager and quiet (so far . . .   )

Suzanne Crutchley


Suzanne started in December 2015 to cover Kristen's maternity leave and is happily staying with us. She was a client before becoming a member of staff, so she already knew a bit about Blue House before joining the reception team.  She works on Saturday mornings for us mainly and to cover some holidays.

 3 words to describe Suzanne: Funny, adaptable and thoughtful.

Nicki Fynney


Nicki joined the Blue House Team in July 2018 as cover for Laura whilst she is on maternity leave. She has two amazing boys, Samuel and Izaak, and a cat called Sox. In her spare time she enjoys holidaying in Wales and doing manicures / pedicures!


Jackie and Bill Cork


Jackie and Bill have looked after our lovely gardens from the beginning of Blue House! Their encyclopaedic plant knowledge and hard work keep our gardens at their peak all year round.

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