Reception Team

Laura Smith


Laura joined Blue House in 2009 as one of our lovely reception team. She organises all of the booster reminders and has the dubious pleasure of being in charge of our clinical waste! Laura is very creative, full of ideas and always has a new project on the go.

3 words to describe Laura: Innovative, cheerful and resourceful
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Marcia Titterton

Receptionist and winner of the Petplan Veterinary Award 2015 for Insurance Advisor of the Year

Marcia joined Blue House in 2010 as maternity cover, and has been here ever since.  Marcia is our award winning insurance guru and deals with all of our insurance claims (helped by Racheal and Jackie). She is also a dab hand at product displays and our "go-to" whenever we need to organise stock in reception! Marcia has numerous horses and chickens courtesy of her son and his livery yard. 

3 words to describe Marcia: Mothering, organised and understanding
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Kristen Lorimer

Accounts manager and receptionist

Kristen made the move from client to staff, originally joining Blue House in 2014 to cover Sharon’s maternity leave. She stayed with us, and now has the unenviable job of keeping track of all our accounts! Kristen has two children, Maggie and William, a Staffie called Treacle, cats called Tink and Harry, and a rabbit called Smudge.

3 words to describe Kristen: Loving, thorough and kind
about us staff recep kris
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Jackie Leigh


Jackie joined as a team member in summer 2017. She has worked in veterinary practices before, mainly on the equine side. She loves talking to clients and also helps out with the many insurance claims we get each week. When she's not at work she's usually with her little boy Seth or her horse Missy.

3 words to describe Jackie: Polite, eager and bubbly

Suzanne Crutchley


Suzanne started in December 2015 to cover Kristen's maternity leave and has happily stayed with us. She was a client before becoming a member of staff, so she already knew a bit about Blue House before joining the reception team. She used to mainly work on Saturdays and providing holiday cover, but we were thrilled when she decided to join us full time. She has four dogs who keep her very busy!

 3 words to describe Suzanne: Funny, adaptable and thoughtful.
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Nicki Fynney


Nicki joined the Blue House Team in July 2018 as cover for Laura whilst she was on maternity leave - and of course ended up staying! She has two amazing boys, Samuel and Izaak, and cats called Sox, Gizmo and Solo. In her spare time she enjoys holidaying in Wales and doing manicures / pedicures!


3 words to describe Nicki: Helpful, passionate and creative

Katie Jackson


Katie joined us in January 2019 as temporary cover and we loved her too much to let her go! 

She particularly enjoys getting to see animals every day and puppy cuddles. 

In her spare time she'll be found riding her loan horse Forest, looking after her rabbit Rosie or going out with her friends. 

3 words to describe Katie: Sweet, busy and funny