Covid-19 update

1 July 2020

Dear all,

It's been a month since our last major service update, so we thought we should let you know what is happening at Blue House at the moment! Some of this will be the same as last time, some things have changed, so please bear with us and excuse any old jokes...

We can’t wait for things to slowly get back to something approaching normality and be able to have you in to show you our lovely new building. In the meantime we are still taking serious precautions to safeguard you, our clients, as well as our staff. That means there are a few things to consider when making your pet’s next appointment:

???? Appointments - we are now offering routine in-person appointments for all patients, whatever the reason. However, in some cases it will be possible for your pet to be seen via remote video link rather than physically at the practice. It’s amazing how much information we can get from our video calls! This may suit if you are isolating, shielding, are struggling for childcare, have a nervous pet, transport issues or if you just prefer not to come in. If however we are not able to sufficiently examine and treat you pet on the video link, you will still be offered a physical appointment at the practice. You will then have to get dressed though I’m afraid.

???? If you are coming to Blue House for any reason, please observe social distancing of 2 metres as per government guidelines. We have water guns to enforce this policy with reckless abandon (useful in the recent hot weather). Medication collection is via a window on the left side of our building (nearest the fire station). Call or use the bell at the window when you arrive and we will be with you as soon as we can. Payments can be made by card over the phone or contactless payment at the practice.

???? Masks/face coverings will be worn by staff when outside, and you are welcome to do so if you wish. Luckily this is only for the humans. We learned the hard way - cats don’t like masks. And since so many masks tragically perished in the Cat/Mask Battle of 2020, we don’t have any spares (Sorry). If you need to lip read then please let us know so we can communicate effectively with you.

???? For appointments, we are currently unfortunately unable to allow you into the building with your pet for the majority of appointments - it increases the risks too much for everyone involved. They will still get lots of cuddles and treats from us! Cats and small pets should come in their carriers. We have tie up points for dogs so that we can collect them from you without breaking social distancing guidelines. Please don’t just leave them on the doorstep though - phone to let us know you have arrived then wait until we come out to you.

???? We are now booking in booster appointments for all of our usual species - dogs, cats, rabbits and ferrets. We are gradually sending out reminders, starting with those that are overdue. We do have up to 3 months (and sometimes 6 months depending on the patient) to get the boosters back up to date, so please do not panic if your pet is a few weeks later than usual this year.

????Whilst many of our staff are now back in the building at least some of the time, we still have less people in at a time so our phone lines are very busy (our receptionists’ hair is rapidly turning grey, and not from lack of trips to the hairdressers). If you can email to request your repeat prescriptions, flea tick and worm medication and food orders on happypets@bluehousevets.com it will make your (and our) day much easier. Many medications can be posted but make sure you order in advance in case of posting delays. Our fleet of trained carrier pigeons struggle with larger medications and bags of food so these will need to be collected.

???? We are now starting to work through our waiting list of routine operations (dog and rabbit spays and castrations, dentals etc) so if you are on the list then we will hopefully be calling to get you booked in over the next few weeks. If you would like to be added to the list then please let us know. Cat neutering is continuing as normal to try and prevent population explosions - just give us a call to book in.

All kidding aside, we really can’t wait to have you back. We are lucky to have been able to remain open during the pandemic to serve the community and pets we love. We sincerely appreciate all your patience, and support as we have had to adapt to work with the necessary restrictions. We hope we can continue to provide excellent, compassionate service to you and your pets, and we look forward to seeing you, socially distant and in a mask, soon.

Stay safe!

Kay, Neil and all at Team Blue House
No photo description available.
 
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  • Covid-19 update

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May 28th Coronavirus update

28 May 2020

Dear all,

As restrictions start to lift gradually over the UK, we would like to let you know how we are working at Blue House. We can’t wait for things to slowly get back to something approaching normality and be able to have you in to show you our lovely new building. In the meantime we are still taking serious precautions to safeguard you, our clients, as well as our staff. That means there are a few things to consider when making your pet’s next appointment:

Telemedicine appointments - in some cases it will be possible for your pet to be seen via video link rather than physically at the practice. If we can then this is preferable to reduce risk. It’s amazing how much information we can get from our video calls! If however we are not able to sufficiently examine and treat you pet on the video link, you will be offered a physical appointment at the practice. You will then have to get dressed though I’m afraid.

If you are coming to Blue House for any reason, please observe social distancing of 2 metres as per government guidelines. We have water guns to enforce this policy with reckless abandon. Medication collection is via a window on the left side of our building (nearest the fire station). Call or use the bell at the window when you arrive and we will be with you as soon as we can. Payments can be made by card over the phone or contactless payment at the practice.

Masks/face coverings will be worn by staff when outside, and you are welcome to do so if you wish. Luckily this is only for the humans. We learned the hard way - cats don’t like masks. And since so many masks tragically perished in the Cat/Mask Battle of 2020, we don’t have any spares (Sorry). If you need to lip read then please let us know so we can communicate effectively with you.

For appointments, we are currently unfortunately unable to allow you into the building with your pet - it increases the risks too much for everyone involved. They will still get lots of cuddles and treats from us! Cats and small pets should come in their carriers. We have tie up points for dogs so that we can collect them from you without breaking social distancing guidelines. Please don’t just leave them on the doorstep though - phone to let us know you have arrived then wait until we come out to you.

We are now starting to see some booster appointments to keep your pets protected. Initially this is all rabbit vaccines, puppies and kittens, and all pets for their first annual boosters. We will gradually be inviting other pets for their boosters, starting with those that are overdue.

We are still running with reduced staff, so our phone lines are very busy (our receptionists’ hair is rapidly turning grey, and not from lack of trips to the hairdressers). If you can email to request your repeat prescriptions, flea tick and worm medication and food orders on happypets@bluehousevets.com it will make your (and our) day much easier. Many medications can be posted but this can take up to 5-10 days to get to you so make sure you order in advance. Our fleet of trained carrier pigeons struggle with larger medications and bags of food so these will need to be collected.

Some routine appointments will be delayed to allow us to see more urgent cases and avoid unnecessary travel. Routine nail clips, adolescent checks, tea and cake, routine anal gland expressions, grooming, socialisation visits, gossiping, weight checks etc can safely be postponed or advice given over the phone / video. Once restrictions lift further we will start to offer these services again.

We are still preserving oxygen and PPE supplies (as the NHS quite rightly has priority of supply for these items) and so some routine, non urgent surgeries will be delayed to ensure we can perform emergency procedures. Spaying and castration of dogs, as well as non-urgent dental treatment and non-urgent mass removals will be delayed for the time being. We have started to do spaying and castration of cats (as this requires much less oxygen) to reduce any population explosions!

 

All kidding aside, we really can’t wait to have you back. We are lucky to have been able to remain open during the pandemic to serve the community and pets we love. We sincerely appreciate all your patience, and support as we have had to adapt to work with the necessary restrictions. We hope we can continue to provide excellent, compassionate service to you and your pets, and we look forward to seeing you, socially distant and in a mask, soon.

Stay safe!

Kay, Neil and all at Team Blue House

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Easter Opening Hours

9 April 2020

Our opening hours for the Easter weekend are:

Good Friday - closed

Saturday - Open 8am - 5pm

Easter Sunday - closed

Monday (Bank Holiday) - closed

Tuesday - Open 8am - 6pm

Enjoy the sunny weekend at home - Stay safe, stay home!

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Altered opening hours and telemedicine

30 March 2020

Altered opening hours and appointment changes

For the next few weeks until restrictions are lifted, our opening hours will be:
         Monday to Friday 8am-6pm
         Saturday              8am-5pm
Please call on 01782 522100 to make an appointment as usual, or email happypets@bluehousevets.com if you have a general enquiry or need to order medication.

Video consultations are available in the comfort of your own home - just call to book in, and we will send you an email or text link to join the consultation at your appointment time. All you need is a smart phone, tablet or computer with a webcam.

We are still at the practice to see emergency or urgent appointments if needed, and to dispense medications and food. We prefer to post medication to you to reduce unnecessary journeys wherever possible and reduce risks to you and our staff.

All payments should ideally be made over the phone.

In line with government and RCVS advice we have restricted the number of staff on site so we may take longer than usual to answer your call. Please be patient - if we cannot answer your query immediately it will be because we are dealing with an emergency.

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Changes due to Coronavirus

23 March 2020

It is with heavy hearts that Blue House Vets, along with most other responsible vets across the UK (and indeed across the world), are taking the very necessary step of only seeing urgent and emergency cases at the practice.

Whilst we want to preserve your pet’s health and welfare, human health has to come first. You may not be in an at-risk group or showing symptoms, but every additional visit and journey risks spread of a deadly virus. Vets and owners across the country should not be putting everyone at risk so that a pet’s nails can be clipped. Booster vaccinations can be delayed, and at Blue House if we need to restart them at a later date we will not charge any more than a normal booster when the time comes.

We are now offering telemedicine appointment slots so that we can help and advise without you having to leave your home. All you need is a smartphone / tablet or webcam. If you ring the practice, we will be able to organise this for you. In a change to our normal hours we will also be open all day for urgent cases on a Saturday, and offer some Sunday telemedicine appointments only. Medications can be posted out to you, or collected from the practice via a window without you needing to leave your car.

We realise it is frustrating that we can’t spay or neuter your cat or dog, or do their teeth, or booster vaccination, even though you booked it last month. The sad reality is that we need to conserve oxygen, gloves, gowns and masks for emergencies as further supplies will rightly be prioritised by human hospitals. We are already being asked to inventory our supplies and provide a list in case they are needed for human use.

We have good stocks of most medications and food available so if you need to order anything then please call us on 01782522100 and we can organise how best to get it to you.

The practice doors will be locked, which is something we never thought we’d need to do. We will ask you to call when you arrive, then ask you to bring your pet out of the car so we can take it from you. We will examine your pet inside the practice and discuss options with you over the phone whilst you wait in the car.

Our team has been split into two to enable us to continue to provide a skeleton service even if one team have to isolate. We will be running on less staff so please bear with us, we are all doing the best we can in unprecedented circumstances. Please realise that we are potentially putting our families at risk to treat your pets.

Please stay safe, stay at home and help to protect the more vulnerable members of our society.

Together we can reduce spread and save lives.

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Our new home on Princess Street!

20 March 2020

We have a new Home!

After lots of very hard work, we have finally opened our doors at Princess Street! We can't wait to show you what we've been up to, but until we get to see you here's a sneak peak at what you can expect. Our new address is Princess Street, Biddulph, ST8 6JN. Our phone number and email remain the same.

outsidereception4reception3reception2reception1

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  • Our new home on Princess Street!

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The big move!

15 March 2020

We’ve been very busy this weekend moving the whole of Blue House over to Princess Street! It’s been very tiring but we’ve finally done it and we are ready to open our doors on Monday morning at 8am! (16th March). We can’t wait to show you our wonderful new home. 

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  • The big move!

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We are Moving!

12 February 2020

Yes... a new house for Blue House !


After many great years on Congleton Road we are moving, not far in fact, only a 2 minute drive from our current site, to the former community health centre on Princess Street in Biddulph. We will open the doors of our new home at 8am on Monday 16th March and we are really excited to show you what we’ve been doing! You can keep updated by following our progress on Facebook.

Why move? It is important to us that we stay a small, family orientated, independent practice where you can still see your favourite vet and chat with familiar faces over a cuppa. Over the years it has become an increasing priority for us to have a larger building we can develop, to really focus on providing the best facilities we’ve always wanted for our clients, patients and staff.

We believe our new home does just that! On arrival you will find that in addition to ample parking spaces, the new site is accessible for all of our clients including wheelchair users with step free access throughout the practice. Our spacious reception and seating area lead to five well-equipped consulting rooms. Additionally, we have a new Woodland Room, situated away from the hustle and bustle, serving as an ideal room for acupuncture or a quiet waiting area for pets and clients. Our improved larger Blue Room offers a comfortable and peaceful space for those difficult times.

Already recognised as a Silver Level Cat Friendly Clinic, we will now offer our feline family members a homely, cat-only
waiting area complete with fireplace and raised areas for their baskets. Adding this to our new cat only consulting room and dedicated cat ward with extra-large bedrooms makes for even happier kitties. For our canine guests, we have an increased number of kennels and we are sure larger doggies will prefer our new extra-large walk-in kennels.

We are excited to complement these improvements with a bright well-spaced preparation area, two large operating theatres, dedicated imaging suite and a dental theatre. This will extend our capabilities to deliver the most cost effective and up to date care for your pets.

Taking our improvements outside, we have designed an Eco–friendly wellbeing garden behind the practice. This will have a sensory herb garden and bee friendly planting to be shared by staff and inpatients. Our small furry friends will benefit from the on-site greenhouse produce.

A House is a Home - We really look forward to welcoming you to our new home. The treat drawer will be fully stocked for your dogs to investigate, and of course there will be a cup of tea and cake waiting for you in reception. We are very family friendly, with a children’s area including books, colouring and even the option to dress up as a vet or nurse! Baby changing facilities are available.

Check in with Facebook to keep up to date with our plans and if you have any questions or concerns regarding our move please ask one of our reception team who will be more than happy to help.

 

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  • We are Moving!

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Evie's broken tooth

5 November 2019

Not many of us enjoy going to the dentist but we know it’s a necessary part of life. When Evie came in to see us one morning with her face swollen up on one side it almost looked like she had eaten a bee. Unfortunately that wasn’t the case, one of her baby teeth was broken and she had a big abscess over the root of the tooth. We don’t know how Evie broke her tooth as she didn’t chew on any antlers, bones or hard chews– all common culprits for broken teeth. Anyone who has ever had either a broken tooth or abscess will know how sore Evie must have been feeling. Although she was being very brave she needed treatment straight away.

Once Evie was under a general anaesthetic we took x-rays to check what was going on. The picture is really interesting because her adult teeth are growing hidden behind her baby ones! We could see that the break in her tooth went right through to the pulp cavity, the sensitive part of the tooth which looks like a darker centre area on the x-rays.  If this pulp cavity is opened up it is a great pathway for bacteria to get to the root of the tooth and set up an infection which is exactly what had happened to Evie.

The treatment was to remove the broken tooth and start on medicines for the infection and the pain. Sometimes the infection is bad enough to affect the growing adult tooth but luckily Evie had her treatment before this happened. At her post-op check her face was already back to normal and she was much happier! In a few months she will have forgotten all about her trip to the dentist and have a lovely set of adult teeth.

 evie swollen faceEvie xray

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  • Evie's broken tooth

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Be a lifesaver

23 October 2019

As many of you will know, Blue House Vets work with Pet Blood Bank by hosting their donation days at our practice every 2-3 months. These are really lovely, fun days where the dogs get lots of fuss, treats and attention and actually save lives in the process!

At the moment, Pet Blood Bank really needs more negative blood type dogs to register with them and come along to our sessions. Dogs can either be positive or negative blood type and negative is in high demand because this can be given to any dog in an emergency.

If you have a dog of the following breed and they are aged between 1 and 8, weigh over 25kg, and are fit and healthy, we would love to hear from you. To find out more and register your dog, please visit: http://bit.ly/2hCaWnj

  • Airedales
  • American Bulldog
  • Border Collies
  • Boxers
  • Doberman
  • Dogue de Bordeaux
  • English Bull Terriers
  • Flat Coated Retrievers
  • German Shepherds
  • Greyhounds
  • Lurchers
  • Old English Sheepdog
  • Pointer
  • Weimaraners
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  • Be a lifesaver

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