May 28th Coronavirus update

Posted by on 28 May 2020 | Comments

Dear all,

As restrictions start to lift gradually over the UK, we would like to let you know how we are working at Blue House. We can’t wait for things to slowly get back to something approaching normality and be able to have you in to show you our lovely new building. In the meantime we are still taking serious precautions to safeguard you, our clients, as well as our staff. That means there are a few things to consider when making your pet’s next appointment:

Telemedicine appointments - in some cases it will be possible for your pet to be seen via video link rather than physically at the practice. If we can then this is preferable to reduce risk. It’s amazing how much information we can get from our video calls! If however we are not able to sufficiently examine and treat you pet on the video link, you will be offered a physical appointment at the practice. You will then have to get dressed though I’m afraid.

If you are coming to Blue House for any reason, please observe social distancing of 2 metres as per government guidelines. We have water guns to enforce this policy with reckless abandon. Medication collection is via a window on the left side of our building (nearest the fire station). Call or use the bell at the window when you arrive and we will be with you as soon as we can. Payments can be made by card over the phone or contactless payment at the practice.

Masks/face coverings will be worn by staff when outside, and you are welcome to do so if you wish. Luckily this is only for the humans. We learned the hard way - cats don’t like masks. And since so many masks tragically perished in the Cat/Mask Battle of 2020, we don’t have any spares (Sorry). If you need to lip read then please let us know so we can communicate effectively with you.

For appointments, we are currently unfortunately unable to allow you into the building with your pet - it increases the risks too much for everyone involved. They will still get lots of cuddles and treats from us! Cats and small pets should come in their carriers. We have tie up points for dogs so that we can collect them from you without breaking social distancing guidelines. Please don’t just leave them on the doorstep though - phone to let us know you have arrived then wait until we come out to you.

We are now starting to see some booster appointments to keep your pets protected. Initially this is all rabbit vaccines, puppies and kittens, and all pets for their first annual boosters. We will gradually be inviting other pets for their boosters, starting with those that are overdue.

We are still running with reduced staff, so our phone lines are very busy (our receptionists’ hair is rapidly turning grey, and not from lack of trips to the hairdressers). If you can email to request your repeat prescriptions, flea tick and worm medication and food orders on it will make your (and our) day much easier. Many medications can be posted but this can take up to 5-10 days to get to you so make sure you order in advance. Our fleet of trained carrier pigeons struggle with larger medications and bags of food so these will need to be collected.

Some routine appointments will be delayed to allow us to see more urgent cases and avoid unnecessary travel. Routine nail clips, adolescent checks, tea and cake, routine anal gland expressions, grooming, socialisation visits, gossiping, weight checks etc can safely be postponed or advice given over the phone / video. Once restrictions lift further we will start to offer these services again.

We are still preserving oxygen and PPE supplies (as the NHS quite rightly has priority of supply for these items) and so some routine, non urgent surgeries will be delayed to ensure we can perform emergency procedures. Spaying and castration of dogs, as well as non-urgent dental treatment and non-urgent mass removals will be delayed for the time being. We have started to do spaying and castration of cats (as this requires much less oxygen) to reduce any population explosions!


All kidding aside, we really can’t wait to have you back. We are lucky to have been able to remain open during the pandemic to serve the community and pets we love. We sincerely appreciate all your patience, and support as we have had to adapt to work with the necessary restrictions. We hope we can continue to provide excellent, compassionate service to you and your pets, and we look forward to seeing you, socially distant and in a mask, soon.

Stay safe!

Kay, Neil and all at Team Blue House